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Mr Nick Capon

Academic Director - Commercial Development and Transition

  1. 2011
  2. Published

    Do customers know what is best for them?: the use of SERVQUAL in UK policing

    Mr Nick Capon & V. Mills, Dec 2011, Understanding, managing and implementing quality: frameworks, techniques and cases. Antony, J. & Preece, D. (eds.). London: Routledge, p. 143-165 23 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

  3. Published

    Shared legal services business case

    Mr Nick Capon, Mar 2011, Portsmouth: University of Portsmouth, 60 p.

    Research output: Working paper

  4. 2009
  5. Published

    eProcurement: measuring benefits of InTend

    Mr Nick Capon & Susan Davey-Evans, Jun 2009, Portsmouth: University of Portsmouth, 63 p.

    Research output: Working paper

  6. Published

    ESRC funded third sector engagement network event

    Mr Nick Capon & M. Jaques, 30 Mar 2009, Portsmouth: University of Portsmouth, 9 p.

    Research output: Working paper

  7. Published

    Measuring contractor performance

    Mr Nick Capon, Mr David Smith & Cheryl Rodgers, Feb 2009, Portsmouth: University of Portsmouth, 65 p.

    Research output: Working paper

  8. 2008
  9. Published

    Success in social enterprise

    Mr Nick Capon, Sep 2008, Portsmouth: University of Portsmouth, 23 p.

    Research output: Working paper

  10. Published

    Logical Creative Marketing: service excellence, customer feedback

    Mr Nick Capon, 12 Apr 2008, Portsmouth: University of Portsmouth, 16 p.

    Research output: Working paper

  11. Published

    Digital marketing: service excellence, client feedback

    Mr Nick Capon, 5 Apr 2008, Portsmouth: University of Portsmouth, 17 p.

    Research output: Working paper

  12. Published

    Eli Lilly: service excellence, customer feedback

    Mr Nick Capon, 4 Apr 2008, Portsmouth: University of Portsmouth, 14 p.

    Research output: Working paper

  13. Published

    Site visibility: service excellence, customer feedback

    Mr Nick Capon, 3 Apr 2008, Portsmouth: University of Portsmouth, 12 p.

    Research output: Working paper

  14. Published

    Frosts Garden Centres: service excellence, customer feedback

    Mr Nick Capon, Apr 2008, Portsmouth: University of Portsmouth, 11 p.

    Research output: Working paper

  15. Published

    Academy internet: service excellence, customer feedback

    Mr Nick Capon, 30 Mar 2008, Portsmouth: University of Portsmouth, 15 p.

    Research output: Working paper

  16. Published

    The Mortgage Centre: service excellence, customer feedback

    Mr Nick Capon, 10 Mar 2008, Portsmouth: University of Portsmouth, 13 p.

    Research output: Working paper

  17. Published

    Argyll Environmental: service excellence, customer feedback

    Mr Nick Capon, 5 Mar 2008, Portsmouth: University of Portsmouth, 9 p.

    Research output: Working paper

  18. Published

    CEGA Funtington: business continuity plan

    Mr Nick Capon, 25 Feb 2008, Portsmouth: University of Portsmouth, 26 p.

    Research output: Working paper

  19. Published

    Chaseley trust: service excellence, customer feedback

    Mr Nick Capon, 12 Feb 2008, Portsmouth: University of Portsmouth, 18 p.

    Research output: Working paper

  20. Published

    Plum Products: service excellence, customer feedback

    Mr Nick Capon, 12 Feb 2008, Portsmouth: University of Portsmouth, 13 p.

    Research output: Working paper

  21. Published

    Fanshawe lofts: service excellence, customer feedback

    Mr Nick Capon, 10 Feb 2008, Portsmouth: University of Portsmouth, 12 p.

    Research output: Working paper

  22. Published

    Ship Shape Cleaning: service excellence, customer feedback

    Mr Nick Capon, 5 Feb 2008, Portsmouth: University of Portsmouth, 10 p.

    Research output: Working paper

  23. Published

    Town and Country Cleaners Ltd: service excellence, customer feedback

    Mr Nick Capon, 4 Feb 2008, Portsmouth: University of Portsmouth, 13 p.

    Research output: Working paper

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