Mrs Zoe Hoy
I am a senior lecturer in Strategic Quality Management in the Operations and Systems Management department. I have an MSc Strategic Quality Management with Distinction. As my research interests are Agile software development, I am a certified Scrum Product Owner.
Industry experience includes 11 years in quality roles and 7 years in software development roles.
Quality roles were senior business process analyst; developing new processes, quality engineer; conducting ISO 9001 and ISO 27001 audits and managing the quality of software projects, then quality team lead; leading a small team who managed the quality of programmes. I also managed business resiliency for the site I worked at. As a six sigma black belt I led improvement projects to solve high impacting business problems.
Software roles included junior software engineer and senior software engineer. I worked on requirements, high level design, code, manual testing and automated testing.
Business Transformation through quality management
Business Operations - the quality management perspective
Quantitative Methods for improvement projects
Agile software development