Skip to content

A consumer-based brand performance model for assessing brand success

Research output: Contribution to journalArticlepeer-review

The aim of this study is to introduce a Consumer-Based Brand Performance Model (CBBPM) to measure brand success. The CBBPM consists of four critical constructs – brand equity, brand trust, brand satisfaction and brand loyalty – and is applied across different product categories and brands. In total, 881 consumers participated in the survey, and a structural equation modelling approach was employed to test the research hypotheses. The findings of the study suggest that the CBBPM is valid and reliable. Brand equity is positively associated with brand satisfaction, brand trust and brand loyalty. The positive effects of brand trust and brand satisfaction on brand loyalty are supported. The study suggests that the CBBPM should be used as a strategic brand management tool to track brand performance and to compare them with competing brands.
Original languageEnglish
Pages (from-to)93-110
Number of pages18
JournalInternational Journal of Market Research
Volume61
Issue number1
Early online date16 Mar 2018
DOIs
Publication statusPublished - 1 Jan 2019

Documents

Related information

Relations Get citation (various referencing formats)

ID: 8696293