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A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • Andreea Molnar
  • Vishanth Weerakkody
  • Ramzi El-Haddadeh
  • Habin Lee
  • Zahir Irani
This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.
Original languageEnglish
Title of host publicationGrand successes and failures in IT. public and private sectors
Subtitle of host publicationIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
EditorsYogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
Place of PublicationBerlin
ISBN (Electronic)9783642388620
ISBN (Print)9783642388613
Publication statusPublished - 2013
EventGrand Successes and Failures in IT - Bangalore, India
Duration: 27 Jun 2013 → 29 Jun 2013

Publication series

NameIFIP advances in information and communication technology
ISSN (Print)1868-4238


ConferenceGrand Successes and Failures in IT
Period27/06/13 → 29/06/13


  • IFIP8.6_submission57

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