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A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Standard

A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. / Molnar, Andreea; Weerakkody, Vishanth; El-Haddadeh, Ramzi; Lee, Habin ; Irani, Zahir.

Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. ed. / Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. Berlin : Springer, 2013. p. 436-450 (IFIP advances in information and communication technology; Vol. 402).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Harvard

Molnar, A, Weerakkody, V, El-Haddadeh, R, Lee, H & Irani, Z 2013, A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. in YK Dwivedi, HZ Henriksen, D Wastell & R De’ (eds), Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. IFIP advances in information and communication technology, vol. 402, Springer, Berlin, pp. 436-450, Grand Successes and Failures in IT, Bangalore, India, 27/06/13. https://doi.org/10.1007/978-3-642-38862-0_27

APA

Molnar, A., Weerakkody, V., El-Haddadeh, R., Lee, H., & Irani, Z. (2013). A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. In Y. K. Dwivedi, H. Z. Henriksen, D. Wastell, & R. De’ (Eds.), Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings (pp. 436-450). (IFIP advances in information and communication technology; Vol. 402). Springer. https://doi.org/10.1007/978-3-642-38862-0_27

Vancouver

Molnar A, Weerakkody V, El-Haddadeh R, Lee H, Irani Z. A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. In Dwivedi YK, Henriksen HZ, Wastell D, De’ R, editors, Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Berlin: Springer. 2013. p. 436-450. (IFIP advances in information and communication technology). https://doi.org/10.1007/978-3-642-38862-0_27

Author

Molnar, Andreea ; Weerakkody, Vishanth ; El-Haddadeh, Ramzi ; Lee, Habin ; Irani, Zahir. / A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. editor / Yogesh K. Dwivedi ; Helle Zinner Henriksen ; David Wastell ; Rahul De’. Berlin : Springer, 2013. pp. 436-450 (IFIP advances in information and communication technology).

Bibtex

@inproceedings{11ba16898fc44e8d93c959549fd0de31,
title = "A framework of reference for evaluating user experience when using high definition video to video to facilitate public services",
abstract = "This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.",
author = "Andreea Molnar and Vishanth Weerakkody and Ramzi El-Haddadeh and Habin Lee and Zahir Irani",
year = "2013",
doi = "10.1007/978-3-642-38862-0_27",
language = "English",
isbn = "9783642388613",
series = "IFIP advances in information and communication technology",
publisher = "Springer",
pages = "436--450",
editor = "Dwivedi, {Yogesh K.} and Henriksen, {Helle Zinner} and David Wastell and Rahul De{\textquoteright}",
booktitle = "Grand successes and failures in IT. public and private sectors",
note = "Grand Successes and Failures in IT ; Conference date: 27-06-2013 Through 29-06-2013",

}

RIS

TY - GEN

T1 - A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

AU - Molnar, Andreea

AU - Weerakkody, Vishanth

AU - El-Haddadeh, Ramzi

AU - Lee, Habin

AU - Irani, Zahir

PY - 2013

Y1 - 2013

N2 - This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.

AB - This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.

U2 - 10.1007/978-3-642-38862-0_27

DO - 10.1007/978-3-642-38862-0_27

M3 - Conference contribution

SN - 9783642388613

T3 - IFIP advances in information and communication technology

SP - 436

EP - 450

BT - Grand successes and failures in IT. public and private sectors

A2 - Dwivedi, Yogesh K.

A2 - Henriksen, Helle Zinner

A2 - Wastell, David

A2 - De’, Rahul

PB - Springer

CY - Berlin

T2 - Grand Successes and Failures in IT

Y2 - 27 June 2013 through 29 June 2013

ER -

ID: 3277985