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A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

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A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India. / Pereira, Vijay; Anderson, Valerie.

In: Journal of World Business, Vol. 47, No. 2, 04.2012, p. 223-231.

Research output: Contribution to journalArticlepeer-review

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Pereira, Vijay ; Anderson, Valerie. / A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India. In: Journal of World Business. 2012 ; Vol. 47, No. 2. pp. 223-231.

Bibtex

@article{e0646213bbd64584b37c5679f947d6f0,
title = "A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India",
abstract = "Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to {\textquoteleft}role model{\textquoteright} systematic HR practices.",
keywords = "Human resource management, Human resource outsourcing, Human resource offshoring, Business process outsourcing",
author = "Vijay Pereira and Valerie Anderson",
year = "2012",
month = apr,
doi = "10.1016/j.jwb.2011.04.009",
language = "English",
volume = "47",
pages = "223--231",
journal = "Journal of World Business",
issn = "1090-9516",
publisher = "Elsevier Inc.",
number = "2",

}

RIS

TY - JOUR

T1 - A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

AU - Pereira, Vijay

AU - Anderson, Valerie

PY - 2012/4

Y1 - 2012/4

N2 - Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to ‘role model’ systematic HR practices.

AB - Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to ‘role model’ systematic HR practices.

KW - Human resource management

KW - Human resource outsourcing

KW - Human resource offshoring

KW - Business process outsourcing

U2 - 10.1016/j.jwb.2011.04.009

DO - 10.1016/j.jwb.2011.04.009

M3 - Article

VL - 47

SP - 223

EP - 231

JO - Journal of World Business

JF - Journal of World Business

SN - 1090-9516

IS - 2

ER -

ID: 129851