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A multistudy examination of organizational stressors, emotional labor, burnout, and turnover in sport organizations

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While a growing body of research has examined the types of organizational stressors encountered by individuals and their allied responses, little is known about how such individuals manage their emotional responses to these stressors or the consequences of such behaviors. This article presents novel findings from two studies examining the moderating role that emotional labor plays in the relationship between the frequency of organizational stressor experience, burnout, turnover intentions, and actual turnover in sport. In study 1, participants (n=487) completed measures of organizational stressors (OSI-SP), emotional labor (ELS), burnout (ABQ), and turnover intentions. In study 2, a 6-month longitudinal design was used to examine measures of organizational stressors (OSI-SP), emotional labor (ELS), turnover intentions, and actual turnover. Study 1 showed that surface acting moderated the relationship between the frequency of organizational stressors and burnout in sport. Further, surface acting acted as an important mechanism through which burnout mediated the relationship between the frequency of organizational stressors and turnover intentions. Study 2 showed that surface acting moderated the relationship between the organizational stressor frequency and turnover intentions—but not actual turnover—over time. These results highlight the importance of surface acting in understanding how individuals respond to organizational stressors encountered in sport, expanding our understanding of the positive and negative responses component of the meta-model of stress, emotions, and performance. These findings also highlight potentially deleterious emotion-management behaviors that practitioners might consider when aiming to support individuals encountering organizational stressors in sport.
Original languageEnglish
Pages (from-to)2103-2115
Number of pages14
JournalScandinavian Journal of Medicine & Science in Sports
Volume27
Issue number12
Early online date8 Mar 2017
DOIs
Publication statusPublished - 1 Dec 2017

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    Rights statement: This is the peer reviewed version of the following article: Larner RJ, Wagstaff CRD, Thelwell RC, and Corbett J. A multistudy examination of organizational stressors, emotional labor, burnout, and turnover in sport organizations. Scand J Med Sci Sports. 2017;00:1-13. 10.1111/sms.12833, which has been published in final form at https://doi.org/10.1111/sms.12833. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.

    Accepted author manuscript (Post-print), 298 KB, PDF document

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