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Can universities do better? A people based approach to digital performance management

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Can universities do better? A people based approach to digital performance management. / Guven-Uslu, Pinar; Jack, Lisa.

In: Discover Society, 01.05.2019.

Research output: Contribution to specialist publicationArticle

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@misc{26d1b5560c624d64a80c6f87c7cb60b8,
title = "Can universities do better? A people based approach to digital performance management",
abstract = "Managers in UK universities increasingly use digitally generated performance management and measurement systems to monitor and benchmark teaching, research and administration. Digital platforms are used to collect, maintain and manage an immense amount of data about academics, students and managers, for example Heidi-Plus and HESA Benchmarking. The danger is, of course, that once the system of extraction, analysis and control of data becomes seen as normal its use could become coercive, adding more stress and strain than before. It is one thing for key performance measures to be discussed in an annual review, another for them to be continually updated and monitored on dashboards. This might work in a sales environment, say, but has potential unintended consequences in an educational environment.",
author = "Pinar Guven-Uslu and Lisa Jack",
year = "2019",
month = may,
day = "1",
language = "English",
journal = "Discover Society",
publisher = "Social Research Publications",

}

RIS

TY - GEN

T1 - Can universities do better? A people based approach to digital performance management

AU - Guven-Uslu, Pinar

AU - Jack, Lisa

PY - 2019/5/1

Y1 - 2019/5/1

N2 - Managers in UK universities increasingly use digitally generated performance management and measurement systems to monitor and benchmark teaching, research and administration. Digital platforms are used to collect, maintain and manage an immense amount of data about academics, students and managers, for example Heidi-Plus and HESA Benchmarking. The danger is, of course, that once the system of extraction, analysis and control of data becomes seen as normal its use could become coercive, adding more stress and strain than before. It is one thing for key performance measures to be discussed in an annual review, another for them to be continually updated and monitored on dashboards. This might work in a sales environment, say, but has potential unintended consequences in an educational environment.

AB - Managers in UK universities increasingly use digitally generated performance management and measurement systems to monitor and benchmark teaching, research and administration. Digital platforms are used to collect, maintain and manage an immense amount of data about academics, students and managers, for example Heidi-Plus and HESA Benchmarking. The danger is, of course, that once the system of extraction, analysis and control of data becomes seen as normal its use could become coercive, adding more stress and strain than before. It is one thing for key performance measures to be discussed in an annual review, another for them to be continually updated and monitored on dashboards. This might work in a sales environment, say, but has potential unintended consequences in an educational environment.

M3 - Article

JO - Discover Society

JF - Discover Society

PB - Social Research Publications

ER -

ID: 20274123