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Case study: Mumbai's dabbawalahs, a world-class quality service

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Those studying organisational behaviour often find themselves reading about the issues faced by global businesses, whose managerial excellence is supported by cutting-edge technology and major financial investment. The organisation in this case study has neither cutting-edge technology nor major investment and never has had. However, it has become famous in recent years, as the world's business schools have beaten a path to its door to study the extraordinary organisation of Mumbai's dabbawalahs.
Original languageEnglish
Title of host publicationManagement and organisational behaviour
EditorsL. Mullins
Place of PublicationHarlow
PublisherFinancial Times Prentice Hall
Pages326-328
Number of pages3
ISBN (Print)9780273708889
Publication statusPublished - 2007

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