Case study: Mumbai's dabbawalahs, a world-class quality service
Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review
Those studying organisational behaviour often find themselves reading about the issues faced by global businesses, whose managerial excellence is supported by cutting-edge technology and major financial investment. The organisation in this case study has neither cutting-edge technology nor major investment and never has had. However, it has become famous in recent years, as the world's business schools have beaten a path to its door to study the extraordinary organisation of Mumbai's dabbawalahs.
|Title of host publication||Management and organisational behaviour|
|Place of Publication||Harlow|
|Publisher||Financial Times Prentice Hall|
|Number of pages||3|
|Publication status||Published - 2007|