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Case study: Mumbai's dabbawalahs, a world-class quality service

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

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Case study: Mumbai's dabbawalahs, a world-class quality service. / Christy, Gill.

Management and organisational behaviour. ed. / L. Mullins. Harlow : Financial Times Prentice Hall, 2007. p. 326-328.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Harvard

Christy, G 2007, Case study: Mumbai's dabbawalahs, a world-class quality service. in L Mullins (ed.), Management and organisational behaviour. Financial Times Prentice Hall, Harlow, pp. 326-328. <http://www.amazon.co.uk/Management-Organisational-Behaviour-Laurie-Mullins/dp/0273708880/ref=sr_1_6?s=books&ie=UTF8&qid=1360057568&sr=1-6>

APA

Vancouver

Christy G. Case study: Mumbai's dabbawalahs, a world-class quality service. In Mullins L, editor, Management and organisational behaviour. Harlow: Financial Times Prentice Hall. 2007. p. 326-328

Author

Christy, Gill. / Case study: Mumbai's dabbawalahs, a world-class quality service. Management and organisational behaviour. editor / L. Mullins. Harlow : Financial Times Prentice Hall, 2007. pp. 326-328

Bibtex

@inbook{e9c1091dda1643d59017ad6c67117b52,
title = "Case study: Mumbai's dabbawalahs, a world-class quality service",
abstract = "Those studying organisational behaviour often find themselves reading about the issues faced by global businesses, whose managerial excellence is supported by cutting-edge technology and major financial investment. The organisation in this case study has neither cutting-edge technology nor major investment and never has had. However, it has become famous in recent years, as the world's business schools have beaten a path to its door to study the extraordinary organisation of Mumbai's dabbawalahs.",
author = "Gill Christy",
year = "2007",
language = "English",
isbn = "9780273708889",
pages = "326--328",
editor = "L. Mullins",
booktitle = "Management and organisational behaviour",
publisher = "Financial Times Prentice Hall",

}

RIS

TY - CHAP

T1 - Case study: Mumbai's dabbawalahs, a world-class quality service

AU - Christy, Gill

PY - 2007

Y1 - 2007

N2 - Those studying organisational behaviour often find themselves reading about the issues faced by global businesses, whose managerial excellence is supported by cutting-edge technology and major financial investment. The organisation in this case study has neither cutting-edge technology nor major investment and never has had. However, it has become famous in recent years, as the world's business schools have beaten a path to its door to study the extraordinary organisation of Mumbai's dabbawalahs.

AB - Those studying organisational behaviour often find themselves reading about the issues faced by global businesses, whose managerial excellence is supported by cutting-edge technology and major financial investment. The organisation in this case study has neither cutting-edge technology nor major investment and never has had. However, it has become famous in recent years, as the world's business schools have beaten a path to its door to study the extraordinary organisation of Mumbai's dabbawalahs.

M3 - Chapter (peer-reviewed)

SN - 9780273708889

SP - 326

EP - 328

BT - Management and organisational behaviour

A2 - Mullins, L.

PB - Financial Times Prentice Hall

CY - Harlow

ER -

ID: 192386