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Contextual inquiry and requirements shaping

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Standard

Contextual inquiry and requirements shaping. / Welch, Christine; Bednar, Peter.

Information systems development challenges in practice, theory and education. (Volume 1). ed. / Chris Barry; Michael Lang; Kieran Conboy; Gregory Wojtkowski; Wita Wojtkowski. New York : Springer, 2009. p. 225-236.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Harvard

Welch, C & Bednar, P 2009, Contextual inquiry and requirements shaping. in C Barry, M Lang, K Conboy, G Wojtkowski & W Wojtkowski (eds), Information systems development challenges in practice, theory and education. (Volume 1). Springer, New York, pp. 225-236.

APA

Welch, C., & Bednar, P. (2009). Contextual inquiry and requirements shaping. In C. Barry, M. Lang, K. Conboy, G. Wojtkowski, & W. Wojtkowski (Eds.), Information systems development challenges in practice, theory and education. (Volume 1) (pp. 225-236). Springer.

Vancouver

Welch C, Bednar P. Contextual inquiry and requirements shaping. In Barry C, Lang M, Conboy K, Wojtkowski G, Wojtkowski W, editors, Information systems development challenges in practice, theory and education. (Volume 1). New York: Springer. 2009. p. 225-236

Author

Welch, Christine ; Bednar, Peter. / Contextual inquiry and requirements shaping. Information systems development challenges in practice, theory and education. (Volume 1). editor / Chris Barry ; Michael Lang ; Kieran Conboy ; Gregory Wojtkowski ; Wita Wojtkowski. New York : Springer, 2009. pp. 225-236

Bibtex

@inbook{b70fc2d572d74cbb88f137adb034229f,
title = "Contextual inquiry and requirements shaping",
abstract = "A primary purpose of traditional systems analysis is seen as {\textquoteleft}capture{\textquoteright} or {\textquoteleft}elicitation{\textquoteright} of user requirements, in order to produce specifications as a basis for information systems design. Such a view presupposes that user requirements are pre-existing, and that the particular {\textquoteleft}users{\textquoteright} concerned know what they are, and can therefore articulate them. We argue that these assumptions cannot be taken for granted. If a system is to be created which is useful to particular individuals, we suggest they need to take ownership and control of the analysis themselves. By exploring their own experiences, aspirations nd sense-making processes in the context of their problem pace, they enable richer and more comprehensive nderstandings to emerge. A creative process of requirements haping is then promoted. Our focus, therefore, moves away rom problem description by an external analyst, towards ontextual inquiry, which supports creative thinking and roblem re-definition by those individuals most affected. We discuss contextual inquiry and requirements shaping to facilitate exploration of multiple, simultaneous and dynamic roles of the same autonomous individuals, separately and collectively. Their purpose is to enable emergence of reflective, shifting perspectives, leading to deepened understandings of problem experiences. It is then possible for resolutions to be created that address experiences, rather than descriptions, of problems.",
author = "Christine Welch and Peter Bednar",
year = "2009",
language = "English",
isbn = "9780387304038",
pages = "225--236",
editor = "Chris Barry and Michael Lang and Kieran Conboy and Gregory Wojtkowski and Wita Wojtkowski",
booktitle = "Information systems development challenges in practice, theory and education. (Volume 1)",
publisher = "Springer",

}

RIS

TY - CHAP

T1 - Contextual inquiry and requirements shaping

AU - Welch, Christine

AU - Bednar, Peter

PY - 2009

Y1 - 2009

N2 - A primary purpose of traditional systems analysis is seen as ‘capture’ or ‘elicitation’ of user requirements, in order to produce specifications as a basis for information systems design. Such a view presupposes that user requirements are pre-existing, and that the particular ‘users’ concerned know what they are, and can therefore articulate them. We argue that these assumptions cannot be taken for granted. If a system is to be created which is useful to particular individuals, we suggest they need to take ownership and control of the analysis themselves. By exploring their own experiences, aspirations nd sense-making processes in the context of their problem pace, they enable richer and more comprehensive nderstandings to emerge. A creative process of requirements haping is then promoted. Our focus, therefore, moves away rom problem description by an external analyst, towards ontextual inquiry, which supports creative thinking and roblem re-definition by those individuals most affected. We discuss contextual inquiry and requirements shaping to facilitate exploration of multiple, simultaneous and dynamic roles of the same autonomous individuals, separately and collectively. Their purpose is to enable emergence of reflective, shifting perspectives, leading to deepened understandings of problem experiences. It is then possible for resolutions to be created that address experiences, rather than descriptions, of problems.

AB - A primary purpose of traditional systems analysis is seen as ‘capture’ or ‘elicitation’ of user requirements, in order to produce specifications as a basis for information systems design. Such a view presupposes that user requirements are pre-existing, and that the particular ‘users’ concerned know what they are, and can therefore articulate them. We argue that these assumptions cannot be taken for granted. If a system is to be created which is useful to particular individuals, we suggest they need to take ownership and control of the analysis themselves. By exploring their own experiences, aspirations nd sense-making processes in the context of their problem pace, they enable richer and more comprehensive nderstandings to emerge. A creative process of requirements haping is then promoted. Our focus, therefore, moves away rom problem description by an external analyst, towards ontextual inquiry, which supports creative thinking and roblem re-definition by those individuals most affected. We discuss contextual inquiry and requirements shaping to facilitate exploration of multiple, simultaneous and dynamic roles of the same autonomous individuals, separately and collectively. Their purpose is to enable emergence of reflective, shifting perspectives, leading to deepened understandings of problem experiences. It is then possible for resolutions to be created that address experiences, rather than descriptions, of problems.

M3 - Chapter (peer-reviewed)

SN - 9780387304038

SP - 225

EP - 236

BT - Information systems development challenges in practice, theory and education. (Volume 1)

A2 - Barry, Chris

A2 - Lang, Michael

A2 - Conboy, Kieran

A2 - Wojtkowski, Gregory

A2 - Wojtkowski, Wita

PB - Springer

CY - New York

ER -

ID: 51202