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Do customers know what is best for them?: the use of SERVQUAL in UK policing

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Original languageEnglish
Title of host publicationUnderstanding, managing and implementing quality: frameworks, techniques and cases
EditorsJ. Antony, D. Preece
Place of PublicationLondon
PublisherRoutledge
Pages143-165
Number of pages23
ISBN (Print)9780415222723
Publication statusPublished - Dec 2011

Links

URL: http://books.google.co.uk/books?hl=en&lr=&id=jgOeaI8gNa8C&oi=fnd&pg=PP1&dq=Do+customers+know+what+is+best+for+them%3F+capon&ots=RrofHbWrpK&sig=dZ751WeBXPn-164NRirho_FAU0Q#v=onepage&q=Do%20customers%20know%20what%20is%20best%20for%20them%3F%20capon&f=false
URL: http://www.amazon.co.uk/Understanding-Managing-Implementing-Quality-Frameworks/dp/0415222729/ref=sr_1_1?s=books&ie=UTF8&qid=1347355818&sr=1-1

Related information

Relations Get citation (various referencing formats)

ID: 169452