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Do customers know what is best for them?: the use of SERVQUAL in UK policing

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Original languageEnglish
Title of host publicationUnderstanding, managing and implementing quality: frameworks, techniques and cases
EditorsJ. Antony, D. Preece
Place of PublicationLondon
PublisherRoutledge
Pages143-165
Number of pages23
ISBN (Print)9780415222723
Publication statusPublished - Dec 2011

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