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Managing grievances, discipline, and workplace conflict

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

The main objectives of this chapter are:
-to highlight the importance of managing conflict in organizations, particulalry that which relates to employee grievances and disciplinary issues;
- to investigate the rationale for, and content of, grievance and disciplinary procedures;
- to explore the main ways in which grievance and disciplinary issues are handled by organizations;
- to examine the main approaches used in resolving workplace disputes.
Original languageEnglish
Title of host publicationHuman resource management
EditorsSarah Gilmore, Steve Williams
Place of PublicationOxford
PublisherOxford University Press
Pages273-293
Edition2nd
ISBN (Print)9780199605484
Publication statusPublished - 2013

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