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Sustainable reverse supply chains for retail product returns

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Standard

Sustainable reverse supply chains for retail product returns. / Frei, Regina; Krzyzaniak, Sally-Ann Caroline; Jack, Lisa.

Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. ed. / Natalia Yakovleva; Regina Frei; Sadhir Rama Murthy. Springer International Publishing, 2019. p. 159-182 (Greening of Industry Networks Studies; Vol. 7).

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Harvard

Frei, R, Krzyzaniak, S-AC & Jack, L 2019, Sustainable reverse supply chains for retail product returns. in N Yakovleva, R Frei & SR Murthy (eds), Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. Greening of Industry Networks Studies, vol. 7, Springer International Publishing, pp. 159-182. https://doi.org/10.1007/978-3-030-15066-2_9

APA

Frei, R., Krzyzaniak, S-A. C., & Jack, L. (2019). Sustainable reverse supply chains for retail product returns. In N. Yakovleva, R. Frei, & S. R. Murthy (Eds.), Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy (pp. 159-182). (Greening of Industry Networks Studies; Vol. 7). Springer International Publishing. https://doi.org/10.1007/978-3-030-15066-2_9

Vancouver

Frei R, Krzyzaniak S-AC, Jack L. Sustainable reverse supply chains for retail product returns. In Yakovleva N, Frei R, Murthy SR, editors, Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. Springer International Publishing. 2019. p. 159-182. (Greening of Industry Networks Studies). https://doi.org/10.1007/978-3-030-15066-2_9

Author

Frei, Regina ; Krzyzaniak, Sally-Ann Caroline ; Jack, Lisa. / Sustainable reverse supply chains for retail product returns. Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. editor / Natalia Yakovleva ; Regina Frei ; Sadhir Rama Murthy. Springer International Publishing, 2019. pp. 159-182 (Greening of Industry Networks Studies).

Bibtex

@inbook{53c6c81c08e94531be3e5e7503557d4e,
title = "Sustainable reverse supply chains for retail product returns",
abstract = "With online sales growing massively over the last few years, product returns have also increased significantly, and for a variety of reasons. However, most companies strongly underestimate the effort and costs necessary for dealing with these returns. The reverse supply chains and systems used are often ad-hoc and have many weaknesses; research has shown that sustainability is a topic still completely neglected in the area. This chapter contributes to identifying vulnerabilities, explains best practice, suggests ways to achieve further improvement and points out where further investigation is required. The findings are based on a comprehensive study involving 100 retailers{\textquoteright} online returns policies; a review of other existing studies; four in-depth case studies with major UK retailers, including over 25 interviews, observations and site visits; and structured interviews with another 17 retailers in the UK and Europe. Feedback was sought from retail industry consortia.",
author = "Regina Frei and Krzyzaniak, {Sally-Ann Caroline} and Lisa Jack",
year = "2019",
month = may,
day = "22",
doi = "10.1007/978-3-030-15066-2_9",
language = "English",
isbn = "978-3-030-15065-5",
series = "Greening of Industry Networks Studies",
publisher = "Springer International Publishing",
pages = "159--182",
editor = "Natalia Yakovleva and Regina Frei and Murthy, {Sadhir Rama}",
booktitle = "Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy",

}

RIS

TY - CHAP

T1 - Sustainable reverse supply chains for retail product returns

AU - Frei, Regina

AU - Krzyzaniak, Sally-Ann Caroline

AU - Jack, Lisa

PY - 2019/5/22

Y1 - 2019/5/22

N2 - With online sales growing massively over the last few years, product returns have also increased significantly, and for a variety of reasons. However, most companies strongly underestimate the effort and costs necessary for dealing with these returns. The reverse supply chains and systems used are often ad-hoc and have many weaknesses; research has shown that sustainability is a topic still completely neglected in the area. This chapter contributes to identifying vulnerabilities, explains best practice, suggests ways to achieve further improvement and points out where further investigation is required. The findings are based on a comprehensive study involving 100 retailers’ online returns policies; a review of other existing studies; four in-depth case studies with major UK retailers, including over 25 interviews, observations and site visits; and structured interviews with another 17 retailers in the UK and Europe. Feedback was sought from retail industry consortia.

AB - With online sales growing massively over the last few years, product returns have also increased significantly, and for a variety of reasons. However, most companies strongly underestimate the effort and costs necessary for dealing with these returns. The reverse supply chains and systems used are often ad-hoc and have many weaknesses; research has shown that sustainability is a topic still completely neglected in the area. This chapter contributes to identifying vulnerabilities, explains best practice, suggests ways to achieve further improvement and points out where further investigation is required. The findings are based on a comprehensive study involving 100 retailers’ online returns policies; a review of other existing studies; four in-depth case studies with major UK retailers, including over 25 interviews, observations and site visits; and structured interviews with another 17 retailers in the UK and Europe. Feedback was sought from retail industry consortia.

U2 - 10.1007/978-3-030-15066-2_9

DO - 10.1007/978-3-030-15066-2_9

M3 - Chapter (peer-reviewed)

SN - 978-3-030-15065-5

T3 - Greening of Industry Networks Studies

SP - 159

EP - 182

BT - Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy

A2 - Yakovleva, Natalia

A2 - Frei, Regina

A2 - Murthy, Sadhir Rama

PB - Springer International Publishing

ER -

ID: 12467330