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The role of customer awareness in promoting firm sustainability and sustainable supply chain management

Research output: Contribution to journalArticle

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The role of customer awareness in promoting firm sustainability and sustainable supply chain management. / Gong, Mengfeng; Gao, Yuan; Koh, Lenny; Sutcliffe, Charles; Cullen, John.

In: International Journal of Production Economics, Vol. 217, 01.11.2019, p. 88-96.

Research output: Contribution to journalArticle

Harvard

Gong, M, Gao, Y, Koh, L, Sutcliffe, C & Cullen, J 2019, 'The role of customer awareness in promoting firm sustainability and sustainable supply chain management', International Journal of Production Economics, vol. 217, pp. 88-96. https://doi.org/10.1016/j.ijpe.2019.01.033

APA

Gong, M., Gao, Y., Koh, L., Sutcliffe, C., & Cullen, J. (2019). The role of customer awareness in promoting firm sustainability and sustainable supply chain management. International Journal of Production Economics, 217, 88-96. https://doi.org/10.1016/j.ijpe.2019.01.033

Vancouver

Gong M, Gao Y, Koh L, Sutcliffe C, Cullen J. The role of customer awareness in promoting firm sustainability and sustainable supply chain management. International Journal of Production Economics. 2019 Nov 1;217:88-96. https://doi.org/10.1016/j.ijpe.2019.01.033

Author

Gong, Mengfeng ; Gao, Yuan ; Koh, Lenny ; Sutcliffe, Charles ; Cullen, John. / The role of customer awareness in promoting firm sustainability and sustainable supply chain management. In: International Journal of Production Economics. 2019 ; Vol. 217. pp. 88-96.

Bibtex

@article{b84d0ef0132740a4b39c6826c5ef0f6c,
title = "The role of customer awareness in promoting firm sustainability and sustainable supply chain management",
abstract = "In light of the growing complexity of globally dispersed, multi-tier supply chains; sustainable supply chain management (SSCM) has become instrumental in the quest for achieving sustainability compliance along the supply chain. This study investigates how sustainability capability develops within a firm, and then extends to SSCM. Using a fixed-effect model and a global dataset of 2206 firms between 2002 and 2015, this study shows that a firm's information environment, proxied by their customers awareness, has a significantly positive effect on their sustainability performance, and on their implementation of SSCM. Our analysis suggests that the influence of a firm's information environment on a firm's SSCM performance is mediated by the firm's own sustainability capability. We also find that this relationship is affected by stakeholder engagement. This research is relevant because, by investigating the factors that influence the development of SSCM, it provides guidance for firms that wish to achieve sustainability improvements in their supply chains during an era when the natural environment, social responsibility and the related strategic opportunities have increased in importance.",
keywords = "Sustainable supply chain management, Information environment, Customer awareness, Stakeholder engagement",
author = "Mengfeng Gong and Yuan Gao and Lenny Koh and Charles Sutcliffe and John Cullen",
year = "2019",
month = "11",
day = "1",
doi = "10.1016/j.ijpe.2019.01.033",
language = "English",
volume = "217",
pages = "88--96",
journal = "International Journal of Production Economics",
issn = "0925-5273",
publisher = "Elsevier",

}

RIS

TY - JOUR

T1 - The role of customer awareness in promoting firm sustainability and sustainable supply chain management

AU - Gong, Mengfeng

AU - Gao, Yuan

AU - Koh, Lenny

AU - Sutcliffe, Charles

AU - Cullen, John

PY - 2019/11/1

Y1 - 2019/11/1

N2 - In light of the growing complexity of globally dispersed, multi-tier supply chains; sustainable supply chain management (SSCM) has become instrumental in the quest for achieving sustainability compliance along the supply chain. This study investigates how sustainability capability develops within a firm, and then extends to SSCM. Using a fixed-effect model and a global dataset of 2206 firms between 2002 and 2015, this study shows that a firm's information environment, proxied by their customers awareness, has a significantly positive effect on their sustainability performance, and on their implementation of SSCM. Our analysis suggests that the influence of a firm's information environment on a firm's SSCM performance is mediated by the firm's own sustainability capability. We also find that this relationship is affected by stakeholder engagement. This research is relevant because, by investigating the factors that influence the development of SSCM, it provides guidance for firms that wish to achieve sustainability improvements in their supply chains during an era when the natural environment, social responsibility and the related strategic opportunities have increased in importance.

AB - In light of the growing complexity of globally dispersed, multi-tier supply chains; sustainable supply chain management (SSCM) has become instrumental in the quest for achieving sustainability compliance along the supply chain. This study investigates how sustainability capability develops within a firm, and then extends to SSCM. Using a fixed-effect model and a global dataset of 2206 firms between 2002 and 2015, this study shows that a firm's information environment, proxied by their customers awareness, has a significantly positive effect on their sustainability performance, and on their implementation of SSCM. Our analysis suggests that the influence of a firm's information environment on a firm's SSCM performance is mediated by the firm's own sustainability capability. We also find that this relationship is affected by stakeholder engagement. This research is relevant because, by investigating the factors that influence the development of SSCM, it provides guidance for firms that wish to achieve sustainability improvements in their supply chains during an era when the natural environment, social responsibility and the related strategic opportunities have increased in importance.

KW - Sustainable supply chain management

KW - Information environment

KW - Customer awareness

KW - Stakeholder engagement

U2 - 10.1016/j.ijpe.2019.01.033

DO - 10.1016/j.ijpe.2019.01.033

M3 - Article

VL - 217

SP - 88

EP - 96

JO - International Journal of Production Economics

JF - International Journal of Production Economics

SN - 0925-5273

ER -

ID: 15920624