The viable decision maker for CAS survival: how to change and adapt through fitting process
Research output: Contribution to journal › Article
Design/Methodology/approach – Starting from the theoretical frameworks of viable systems approach (vSa) and addressing the evolving concepts of change and adaptation in CAS, the work takes the DM perspective and investigates the dimensions involved in the paths that lead complex decisions into behaviors, when referring to fitting processes. The paper reviews the vSa and the concept of CAS, deepening the decision-making in fitting processes. Then, the paper proceeds to discuss the schemes and the categories that affect, at different levels, the decision and behavioural choices by proposing an interpretative framework.
Findings – The paper proposes a general framework useful to recognize/identify which are the elements/dimensions that have to be considered when organizations change in pursuing survival. The findings of the paper also show how adopting a vSa as a meta-model 3 can be insightful to the understanding of service systems and useful in fully comprehending decision-making processes and behaviour in complex adaptive system.
Originality/value – The originality of this paper lies in exploring the decision making process in CAS, adopting a closer perspective on the single decision maker through the lens of the vSa.
|Number of pages||18|
|Journal||Journal of Service Theory and Practice|
|Publication status||Published - 11 Sep 2017|
- PITARDI_2017_cright_JSTP_The viable decision maker for CAS survival
Rights statement: Carrubbo, L., Iandolo, F., Pitardi, V. and Calabrese, M. (2017), "The viable decision maker for CAS survival: how to change and adapt through fitting process", Journal of Service Theory and Practice, Vol. 27 No. 5, pp. 1006-1023. https://doi.org/10.1108/JSTP-09-2015-0202. Copyright © 2017, Emerald Publishing Limited. All rights reserved.
Accepted author manuscript (Post-print), 677 KB, PDF document