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The Wessex Dementia Friendly Pharmacy Framework

Research output: Contribution to journalArticlepeer-review

Objectives: To develop and launch a dementia friendly framework for community pharmacies in the Wessex region of England.

Methods: A framework consisting of essential (mandatory) and additional (non-mandatory) criteria were devised by local stakeholders and external scrutiny from the Alzheimer’s Society. The framework was designed to allow pharmacy teams to achieve essential criteria without the need for approval by others (e.g. authorisation from internal company management structures). In total 38 essential criteria across seven domains were devised. All essential criteria had to be met for pharmacies to be awarded dementia friendly status. Engagement events were organised to launch the framework detailing what it was and how pharmacies could meet each criterion. Pharmacies self-certified compliance with the framework criteria via an online platform, and validation activity was subsequently undertaken to see if pharmacies had appropriately self-certified against all essential criteria.

Key findings: 355 pharmacies (n=504, 70%) engaged with the initiative, of which 330 uploaded self-certifications met all essential criteria of the framework. Validation visits showed self-certification to be appropriate in all but one visit (n=11/12). Staff comments revealed that engaging with the framework had allowed them to be more aware of how better to support people with dementia.

Conclusions: A dementia friendly framework was devised and implemented with a subsequent high level of uptake by community pharmacy.
Original languageEnglish
JournalInternational Journal of Pharmacy Practice
Early online date10 Dec 2020
Publication statusEarly online - 10 Dec 2020


  • The Wessex Dementia Friendly Pharmacy Framework

    Rights statement: This is the peer reviewed version of the following article: Amanda Moores, Paul Rutter, The Wessex Dementia Friendly Pharmacy Framework, International Journal of Pharmacy Practice, , riaa001,, which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.

    Accepted author manuscript (Post-print), 162 KB, PDF document

    Due to publisher’s copyright restrictions, this document is not freely available to download from this website until: 10/12/21

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