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Training and the commitment of outsourced information technologies' workers: psychological contract fulfillment as a mediator

Research output: Contribution to journalArticlepeer-review

  • Rita Fontinha
  • Maria Jose Chambel
  • Nele De Cuyper
Outsourced workers in information technologies (IT) generally have high skills and a high value on the job market. Their IT outsourcing organizations are likely to provide them with training, in the first place for skill development, but perhaps also as a way to bind the workers to them. This can be understood along the role of the psychological contract. Outsourced IT workers may see training as a fulfillment of their psychological contract. Accordingly, we hypothesize that psychological contract fulfillment mediates the relationship between training and affective com-mitment to the IT outsourcer. This was tested in a sample of 158 Portuguese outsourced IT workers. The results showed that employees who considered that they were receiving good training opportunities felt a greater affective commitment to their IT outsourcers. This relationship was mediated by the fulfillment of the relational psychological contract.
Original languageEnglish
Pages (from-to)321-340
JournalJournal of Career Development
Issue number4
Early online date10 Jul 2013
Publication statusPublished - Aug 2014

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