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Using the business excellence model in a small service business

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

There is evidence that use of the Business Excellence Model (BEM) and Self Assessment (SA) is of value-add to small businesses (SBs). This piece of action research set out to understand how one SB in the service sector could apply the BEM and SA and gain lessons for the development of tools and services, by the British Quality Foundation (BQF), to increase awareness and use of the model and technique in SBs.
Original languageEnglish
Title of host publicationProceedings of the 1999 small business & enterprise development conference
Place of PublicationLeeds
PublisherUniversity of Leeds
Pages178-183
Number of pages6
ISBN (Print)9781872677200
Publication statusPublished - 1999

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