Using the business excellence model in a small service business
Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review
There is evidence that use of the Business Excellence Model (BEM) and Self Assessment (SA) is of value-add to small businesses (SBs). This piece of action research set out to understand how one SB in the service sector could apply the BEM and SA and gain lessons for the development of tools and services, by the British Quality Foundation (BQF), to increase awareness and use of the model and technique in SBs.
|Title of host publication||Proceedings of the 1999 small business & enterprise development conference|
|Place of Publication||Leeds|
|Publisher||University of Leeds|
|Number of pages||6|
|Publication status||Published - 1999|